Understand Legacy System: Understand the functionalities, workflows, and limitations of the existing MIRS legacy system. Conduct interviews with users, stakeholders, and IT personnel to gather insights into pain points, inefficiencies, and desired improvements.

Research User Needs: Dive deep into the needs and preferences of military applicants, recruiters and MEPS field advisors, and administrative personnel who interact with the system. Create interview scripts to test users in the platform to understand their workflows, pain points, and expectations for a modernized platform that streamlines processes and enhances user experience.

Compliance and Security Requirements: Understand compliance and security requirements specific to handling sensitive military applicant data. Understand the regulatory frameworks, encryption standards, and data protection measures mandated by the Department of Defense (DoD) and other relevant agencies.

Conceptualization: Generate creative concepts for the modernized MIRS platform that prioritized usability, efficiency, and data security. Brainstorm ideas for streamlined workflows, intuitive user interfaces, and advanced features that meet the diverse needs of users across service branches and MEPS locations.

User-Centered Design: Adopt a user-centered design approach to ensure that the platform is designed with the needs and preferences of end-users in mind. Develop user personas, user journeys, and wireframes to visualize the ideal user experience and identify opportunities for improvement.

Innovative Solutions: Explore innovative technologies and solutions, such as cloud computing, machine learning, and advanced encryption techniques, to enhance the performance, scalability, and security of the platform. Consider how these technologies can be leveraged to improve process efficiency, visibility, accuracy, and data security.

Agile Environment: Operate in two-week sprints alongside cross-functional teams. Host and facilitate demos and regular demonstration sessions with team, clients, and stakeholders, facilitating transparency and gathering valuable feedback to ensure alignment with client expectations throughout the project lifecycle.

Upskilling and Training: Craft comprehensive training materials to introduce MIRS 1.1 to Military Entrance Processing Stations (MEPS) nationwide. Our initiative involved the creation of 20 concise and captivating training videos, each meticulously covering every feature of MIRS 1.1. These resources were designed to ensure that both new hires and existing personnel could seamlessly acquaint themselves with the application's functionalities.

Architecture and Infrastructure: Design a scalable and resilient cloud-based infrastructure that meets the performance and security requirements of the modernized MIRS platform. Collaborate with cloud architects and IT specialists to select appropriate cloud services, configure network architecture, and implement robust security controls.

Agile Development: Adopt an agile development methodology to iteratively build and refine the platform in collaboration with stakeholders and end-users. Break down the project into manageable sprints, prioritize features based on user feedback and business value, and continuously test and validate new functionalities.

Data Migration and Integration: Work with Engineering to develop a comprehensive design strategy in accordance with the data migration strategy to securely transfer data and design from the legacy MIRS system to the modernized platform. Ensure seamless integration with existing systems, databases, and external APIs to minimize disruption to operations and maximize interoperability.

Quality Assurance and Testing: Conduct rigorous testing and quality assurance activities throughout the development process to identify and address any defects, vulnerabilities, or performance issues. Perform penetration testing, vulnerability scanning, and compliance audits to ensure that the platform meets the highest standards of security and reliability.